The Intel solution. In 1996, Intel developed the Internet Phone: a software program that enabled the use of a telephone over the Internet without compromising an existing Internet connection. In other words, phone and data transmissions could occur seamlessly. Intel wanted to demonstrate the sound of this voice call over the Internet to potential customers. But who would answer the call? Intel didn’t have a dedicated staff to put to the task.

The Target Teleservices solution. Inspired by the technology Intel had developed, Target developed a call center that was able to handle Internet telephony calls and desktop videoconferencing. Originally, six agents were equipped to handle the influx of this new breed of calls. Now Target has over 60 agents ready to provide Voice-Over-Internet (VoIP) customer service for anyone using Intel’s Internet Video Phone, Intel’s Internet Phone, Microsoft’s NetMeeting or other H.323-compliant Internet telephony software. We give a whole new meaning to service with a smile. Click here for a demonstration.

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